One2ten is an interactive, customised feedback portal that lives at key touchpoints across the customer journey. This simple, realtime experience rating platform commands attention and delivers relevant, actionable data 24/7.
Feedback portal, app based
The app is quick, fun and user-friendly. Response rates are exceptionally high. Vital feedback is garnered when you need it most: during your client’s experience. Traditional customer surveys deliver unacceptably low response rates, between 1-6%, with data collected long after the customer’s engagement with your brand. One2ten makes that a thing of the past.
Your customers are provided with a short, engaging survey while they’re on-site. This dramatically improves response rates. It gives you deeper insight into the minds of your entire customer base, not just unhappy or happy clients.