Customer Satisfaction in Retail
Customer Feedback on Location
Why sending a survey e-mail afterwards to your customer when he was on location the day before? You will get the best feedback from consumers when the customer is still with you.
Measuring on Location
Consumers become ‘survey-tired’. Countless emails bombard consumers with the request to do a customer satisfaction survey. Response rates decrease because of the decreasing willingness to fill in a questionnaire again. One2Ten is convinced that measuring on location, real time, when the experience is still fresh, offers a solution. One2Ten offers you a solution to capture CX on the spot with beautiful designed stands with powerful adaptive questionnaires with an intuitive user interface, accessible to everyone.
Continuously improve Customer Satisfaction
What are the right moments to ask for feedback from your customers? One2Ten is happy to assist you in capturing and analyzing the customer journey and then provide you with optimal advice. By continuously measuring the experience of consumers you can keep a finger on the pulse about their satisfaction. Are you recommended? Is your NPS higher or lower. What differences are there per branch? On which aspects you do well? Which ones need improvement? The One2Ten dashboards give you actionable insights, real-time, continuous, wherever and whenever.
What are the right moments to ask for feedback from consumers? In what way is it effective and most pleasant for your customers. One2Ten is happy to assist you in capturing and analyzing the customer journey and then provide you with optimal advice.
An example of a One2Ten customer in the retail sector is Technische Unie, the largest technical wholesaler in the Netherlands. They offer more than two million articles, supplied by more than 700 suppliers, specialized in installation materials for electrical engineering, lighting, tools, (luxury) sanitary ware, heating and climate technology.
Technische Unie serves its customers with 38 branches. All branches have a One2Ten stand to ask customers for feedback on the location and the experience as a customer. In this way, it is possible to measure very precisely whether the locations comply to the wishes of their customers.